Job Description

JOB DESCRIPTION

*** EXPERIENCE IN THE YOGA INDUSTRY IS A MUST***

The number one priority is to be of service and to form connections with new and existing clients. All studio operations will be managed by this team member.

• Enhancing the Soul Yoga guest experience.
• Develop and maintain business relationships with Core Team members
• Develop/deploy store operations programs to drive business as a result of field feedback
• Work with the GM to establish policies
• Measure and tracking results associated with projects/strategies to identify opportunities and trends associated with increasing growth and impacting the business objectives.

REPORTING RELATIONSHIPS

The manager is charged with driving operational efficiency and works closely with Soul Yoga Team Members and Yes Team Lead. This manager reports directly to the Market General Manager of Soul Yoga. From time to time, this manager may receive special projects from Directors of the business.

DUTIES & ESSENTIAL JOB FUNCTIONS

Ensure that the Soul Yoga Culture is present and evident in all member and team interactions

This person is client, front of house and experience focused. Highly organized and manages front of house team and schedule, ensures the facility is clean and clients are happy. Works directly as lead to the Yes team, the EE Team Lead and the Yes Team Lead. They are integral in the success and energy that is created at Soul Yoga

OPERATIONS RESPONSIBILITIES:

• Ensures cash drawer closeout is completed daily
• Manages Soul Yoga main email and forward emails to managers of marketing, programs, retail, donations, and live music
• Fills in as emergency Yes team sub as needed
• Oversees studio cleanliness and is in best working order for client experience
• Keeps and orders studio supplied with necessary tools and equipment
• Cash audit drop verify
• Manages and oversees all laundry operations to ensure daily supply of shower towels, lavender towels and execution of processes
• Ensures all available retail offerings (sizes, styles and colors) are present on the boutique floor and Yes team is trained on retail procedures
• Supports ownership and General Manager with special projects and events
• Oversees the EE Team and Yes Team, which includes hiring, training, and management
• Completes conference calls with Yes team weekly on Wednesdays
• Oversees the update of MBO when classes are switched to different sized studios
• Review all orders and promotions for retail
• Complete cash drop on a weekly basis
• Responses to and books private session requests
• Processes payment for private sessions
• Manage and oversee Front of House payroll/hours and maintain a no OT policy
• Publish front of house schedule changers a month in advance
• Evaluate and review front of house schedule to support and enhance guest experience and best utilize payroll budget
• Manage operating budget for supplies and studio needs
• Communicates with Community Class manager to ensure the studio schedule correlates
• Manages the Assisting Team
• Hosts monthly meeting with Yes team
• Oversees donation of lost and found to goodwill or organizes for a pick-up
• Reaches out to lead facilitators of teacher training eight weeks out to get a list of all public classes that trainees will take and any class times that will need to be cancelled. Email the individual teachers and copy Market GM to add to payroll.
• Perform full studio operational audit and submit to GM
• Perform audit for laundry services/ “white glove” checklist
• Oversees necessary cleaning/dry cleaning of studio props
• Semi-annually reviews with Yes team and EE supervisor
• Semi-annually Orders towels and washcloths as needed via report from Studio GM

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