Wag’n Tails is the leader in mobile grooming and mobile veterinary equipment solutions. It was founded by a pet care professional who believed that pet care is healthier for pets and more convenient for pet parents when delivered at home. We have decades of experience designing, engineering, and manufacturing efficient and reliable specialty vehicles for both mobile pet groomers and mobile veterinarians worldwide. Our “Best of Breed” vehicles, proven mobile pet grooming, and mobile veterinary business guides, value-added services, and dedicated customer care team help mobile pet care professionals be successful.
Wag’n Tails is seeking a motivated, ambitious, and driven leader to oversee and enhance our customer care operations. This role involves ensuring excellence in customer experience at Wag’n Tails and leading the development of our customer care team. The idea candidate will embody the values of the Wag’n Tails team, working collaboratively with our customer partners to support their success. We seek someone with exceptional communication skills, technical aptitude, leadership abilities, and the drive to manage impactful projects that add value to both our customers and the Wag’n Tails team. This person will lead with empathy for both our customers and our customer care team.
The ideal candidate will find ways to go the extra mile for customers, such as:
Key Responsibilities:
Customer Experience Management
Customer Care Team Leadership and Development
Qualifications
Work Environment
Work will be performed in-office during customer service department hours. Some hours outside of a traditional 8:00 AM to 5:00 PM may be required due to extended service hours of the department.
If you are a results-oriented customer experience manager with a passion for helping drive success for your team, we want to hear from you! Please submit your resume to Mpaluzzi@wagntails.com or apply directly through LinkedIN!
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