Customer Payments Advisor Job at bet365, Denver, CO

Y1ZlQXNvanM1YjlrNU03QnB6bUYxMkJqdEE9PQ==
  • bet365
  • Denver, CO

Job Description

As a Customer Payments Advisor, you will work in a fast-paced role, liaising with internal departments to resolve customer payment queries across a wide range of payment methods within the US.

You will assist customers with payment-related issues to ensure a seamless experience, by identifying and investigating various customer payment issues, using bespoke tools, and escalating problems internally for resolution. Additionally, you will provide second-line support to our Customer Service department to resolve deposit and withdrawal queries.

You will expand your expertise and play a vital role in our success, whilst being supported by an in-depth training program that equips you with the knowledge and skills to thrive and advance within the Business. You will face fresh challenges and opportunities for growth alongside a team that shares your enthusiasm for success.

This full-time position requires flexibility to support our customers across the busy sporting calendar, including evenings, weekends, and federal holidays. We are committed to training and developing our staff, ensuring your success is our success, prioritizing your career growth and our culture of internal mobility.

Starting at $23.07 per hour, increasing to $23.94 post-training.

Preferred Skills, Qualifications, and Experience

  • Drive to provide exceptional service to both internal and external customers.
  • Ability to flourish in a fast-paced environment.
  • Ability to deliver high-quality results, both individually and as part of a team.
  • Proactive and logical approach to effective problem-solving.
  • Eagerness to learn and master new skills, contributing to personal growth.
  • Excellent written and verbal communication skills.
  • Self-motivated , with the ability to manage your own workload effectively.
  • Proficiency in navigating a variety of tools efficiently.
  • Desire to progress within our expanding operation.

Main Responsibilities

  • Delivering outstanding customer service by taking ownership of payment issues and striving for effective resolutions using all available resources.
  • Collaborating with front-line departments to resolve customer issues effectively and efficiently.
  • Engaging with internal and external customers through various communication channels.
  • Completing allocated tasks to a high standard, in line with department expectations.
  • Supporting operational teams with any payment-related queries.
  • Utilizing a variety of tools and resources to assist in resolving payment-related queries.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy -

Job Tags

Hourly pay, Holiday work, Full time, Local area, Afternoon shift,

Similar Jobs

Confidential Jobs

Forming Supervisor Job at Confidential Jobs

 ...within the department, with other departments, and with the employees; further, establish and develop labor relations utilizing sound management principles Maintain timely and accurate records such as attendance, production, quality, training, and discipline Monitor... 

Hansen Farms

Chief Financial Officer Job at Hansen Farms

 ...the financial future of a growing agricultural legacy. Are you a finance leader ready to shape the future of agriculture? Hansen Rancha multi-generational farming and dairy operationis seeking a strategic CFO to lead capital strategy, financial stewardship, and operational... 

Midwest Logistic Systems

Midwest Logistics Systems Dedicated truck driver Job at Midwest Logistic Systems

 ...with onsite leaders and dispatch. Pay and bonus potential ~ Route and detention pay. ~$5,000 sign-on bonus for experienced drivers. ~ Safety and performance bonuses of up to $600 per quarter. ~ Longevity bonus of up to $750 per quarter. ~ Weekly paychecks.... 

Genesis Healthcare Consultants

Ob/Gyn Physician Job at Genesis Healthcare Consultants

(Physician/MD qualifications required) Obstetrics And Gynecology - Practice is balanced with 50% Ob and 50%Gyn. Five day work week, 9AM with the last appointment at 4:15PM. Expect to see 22-25 patients|day and 10-15 deliveries per month. Busy surgical schedule.... 

Cibola General Hospital

Cash Posting Specialist Job at Cibola General Hospital

 ...direction of the Patient Financial Services Supervisor, The PFS Cash Posting Specialist is responsible for accurate collection of patient...  ...date into the facility EHR system. PRIMARY FUNCTIONS: 1. Daily balancing of cash drawer and conducting daily cash...