Customer Service Representative Summary
In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
Tasks and Responsibilities:
● Support the Customer Service Center by performing tasks assigned by the Customer Success Manager
● Provide first level support to customers
● Resolve issues effectively, escalating as needed
● Greet customers with a professional and welcoming manner
● Speak to as many customers as possible daily
● Monitor and track recurring customer issues
● Update customer accounts
● Offer upgrade paths or new services to new and existing customers
● Support the Customer Success Manager as needed
Requirements:
● Demonstrate experience utilising computers
● Ability to troubleshoot and effectively
● Clear communication with peers
● Must think independently with an attention to detail
● Track and monitor tasks to completion
● Must be team oriented and maintain a professional demeanor at all times
● Enjoy helping and speaking with customers
● Excellent customer service and communication skills
● Must have a collaborative approach and positive attitude
Please submit your to apply!
...unstructured documents into actionable insights in minutes. Position Summary We are looking for a highly analytical and business-minded Business Analyst who will own the development and optimization of our document classification, tagging, and summarization rules. This...
(Physician/MD qualifications required) Neurology - Interventional Pain Management Physician Baltimore MD Full time or Part time We are seeking a compassionate Interventional Pain Management Physician to join our medical practice in Baltimore, MD. We value our patients...
...and Exploration Land Company, one of the fastest-growing land management and acquisition agencies in the country, is looking for Land Agent in the St. Louis, Missouri area. Experience in Right-of-Way Acquisition is required. Missouri Real Estate License is required....
...Job Responsibilities: 1. Daily administrative work in the office (bill payment, document management, bank docking). 2. Warehouse and logistics... ...drivers license. 4. Fluent in reading and writing Chinese and English. 5. Accept work arrangements for business trips....
Our client, an Apparel Brand, is looking to hire a graphic designer on a freelance basis, ASAP! This role will be fully ONSITE and 6 months long! Responsibilities: Maintain brand guidelines to ensure consistency Design and create various assets - print...