Job Title: Platform Specialist
Location: Williamsville, NY
Duration: 6 Months
Overview:
The Platform Specialist is a productive and established individual contributor responsible for handling unique or complex customer transactions, including updates, corrections, and requests that occur outside the standard platform process. This role supports transaction processing while helping to drive platform adoption and operational efficiency.
Operating under moderate supervision, the Platform Specialist will address inquiries with speed and accuracy and ensure adherence to service level agreements (SLAs). The specialist will perform transactional functions, support associate requests, and promote consistent, high-quality service delivery.
Key Responsibilities:
Knowledge and Skills:
Qualifications:
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