Job Description

Description

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new, beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

As a Food and Beverage Supervisor at El Encanto, A Belmond Hotel, you will uphold the highest service standards, ensuring every guest has an exceptional and memorable dining experience. You’ll deliver culinary excellence in this role by showcasing local flavors and ingredients. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Requirements

This leadership position is responsible for assisting in the smooth functioning of service for The Dining Room, Terrace, Lounge, Bar, Wine Room, and Pool.

· Works cohesively with food and beverage managers and chefs to ensure a seamless guest experience.

· Works effectively in a quality assurance environment that embraces input to formulate the restaurant's positioning, systems development, and standards.

· Exhibits a passion for excellence. Leads by example and acts as a role model for others.

· Directly supervises employees in The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work.

· Exhibit a “hands on” approach to training, developing and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations.

· Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail

· Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed.

· Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.

· Food product, presentation, service and guest relations standards.

· Comply with all hotel policies as noted in Employee Handbook.

· Follow labor and daily work assignments

· Prepares the service station

· Thorough menu knowledge

· Monitor pace and table service detail

· Touch each table during dining

· Participate in daily line-ups

· Knowledge of the Menu description of all items being served. Adhere to strict uniform and grooming standards

· Thorough conversational knowledge of Hotel history and statistics

· Handle guest concerns and recognize and address potentially intoxicated, disruptive, or undesirable guests.

· responsibly use utilities and resources to control wastage.

· Communicate relevant information to the department, your line manager, and across departments, as appropriate.

· Comply with safe working practices, Health and Safety policy, and ensure accidents/defects are reported immediately.

· Attend learning and development courses and complete eLearning modules, as required.

· Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community.

Benefits

At El Encanto, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks, and benefits, including:

Medical, Dental, and Vision coverage. In addition, the company pays for basic life and AD&D as well as short-term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident, and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverages, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel or resort. It also provides food and beverages at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains, and cruises.

This is your moment. Apply today!

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

The Belmond & LVMH Family

El Encanto is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains, and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Compensation is $23 to $25 per hour

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