Job Description

The Learning and Engagement Specialist position at Goodwill of Central Florida supports the learning and engagement team in creatively designing and implementing effective learning solutions, geared toward leadership growth and organizational culture. They will use innovative tools, technology and methods to enhance productivity by strengthening employee abilities, knowledge, and performance in their daily functions, as well as enhancing employee engagement, and leadership development. This position will assist with project management of their assigned projects and actively look for ways to enhance efficiency and effectiveness both within the learning and engagement team as well as throughout Goodwill of Central Florida.

ESSENTIAL FUNCTIONS/DUTIES

1. Supports Manager, Learning and Engagement in strategy, design and execution of all learning solutions related to leadership development, culture and soft skills.
2. Responsible for the design life cycle and project management of self-directed, web-based, or in-person learning solutions, including developing storyboards and scripts, course authoring, materials, tools, and multimedia.
3. Independently applies ID methodology, including the ADDIE model (Analysis, Design, Develop, Implement, Evaluate), inclusive learning practices and adult learning principles to learning solution design.
4. Updates existing programs by applying new delivery methodologies, learning trends and solutions that maintain the quality of the training program or learning initiative.
5. Partners with the Operations Training Manager to ensure all soft skills and leadership training supports and is supported by operations training in the retail locations.
6. Uses current learning technology and expertise to design innovative, engaging learning solutions (e.g. Articulate Rise 360).
7. Manages upload and reporting on designed courses in a Learning Management System (LMS).
8. Builds relationships with business and/or technical subject matter experts (SMEs) on various projects at Goodwill of Central Florida.
9. Ensures all learning has a consistent message and branding.
10. Assists with determining ROI measurements of programs; provide suggestions as necessary.
11. Research and maintain awareness of current business trends and practices in training and development.
12. Drives management of training calendars, related to their programming.
13. Occasionally delivers learning solutions.
14. Perform other duties as assigned.

QUALIFICATIONS/COMPETENCIES

The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

1. Knowledge of the principles and practices of organizational development and adult learning.
2. Knowledge and working experience of ISD technology and its uses.
3. Ability to manage multiple projects and delegate tasks as necessary.
4. BA in Instructional Design, Learning and Development, Adult Learning or related field required. MA preferred.
5. Minimum of 2 years experience working in an instructional design or learning specialist function.
6. Ability to effectively write and present information in front of groups and /or individuals.
7. Knowledge and working experience of effective facilitation/training/teaching techniques.
8. Possesses a positive and problem-solving attitude.
9. Ability to maintain confidentiality of departmental information.
10. Ability to adhere to the organization’s Core Principles.
11. Knowledge of internal and external consulting practices is preferred, but not critical.
12. Experience working in retail operations is preferred, but not critical.

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