Job Description

The Business Financial Crime Risk (BFCR) CSEM Officer works within Corporate & Institutional Business (CIB) Business Risk. CIB Business Risk is responsible for the oversight and mitigation of Financial and Non-Financial Risks in the First Line of Defense. Working with Business areas, the team is responsible for providing specialist risk support on key verticals in:

•First Line Controls/office

•Financial Crime

•Fraud

•Resilience

•Regulatory, Governance and Framework including risk identification and assessment of Business Risks as part of the activities and process within the lines of business.

The role will include:

•Assisting the US Head of Wholesale BFCR to manage, improve and maintain the day to day running of US CSEM and ensure the efficient decisioning and execution of client exits.

•The role holder will assist the US Head of Wholesale BFCR in facilitating the decisions around client exits at the country level. In doing so the role holder will coordinate with key stakeholders across the US including CIB, Compliance, Product Representatives, Risk Stewards and Representatives from other business lines, to ensure that the quality of the triggers submitted is adequate.

•The role holder will also work closely with the broader US CSEM team (including those in GSC locations) to maintain an accurate record of all cases presented to CSEM, logging completed cases, as well as cases that require further information or actions before a decision can be made.

•Validation of Triggers, which requires close liaison with the Trigger submitters, who may be from a variety of sources (e.g. Relationship Managers, Business Banking Analysts, FCC etc.)

•Ensuring exit process is timely, orderly and structured, such that the bank is safeguarded against potential reputational, operational, regulatory or legal risk.

•Assist in managing any CSEM policy change and potential impacts on US CSEM process for the end-to-end oversight of operational effectiveness of CSEM process and procedures.

•Coordinate US CSEM input to the RRCSC secretariat to ensure responsibilities of US CIB are discharged as applicable, in relation to reputational risk and client selection processes.

•Work with US BFCR & CIB Risk senior management to manage stakeholder relationships through communication and ad hoc reporting as applicable.

•Support in the local execution of CSEM Quality Control and Quality Assurance results along with associated actions and / or remediation. Engage with stakeholders as appropriate to deliver such actions.

•Manage local decisions: exit decisions are informed by good quality and pertinent information, so that exit execution can be carried out comprehensively across the Group. This ultimately enables effective financial crime risk management while ensuring compliance with conduct- and legal-related obligations with regard to treating customers fairly. Ensures adherence to SLAs or Risk Mitigation as appropriate for constraints.

•Manages local decisions: objective and informed decisions being taken by suitably qualified managers in accordance with HClient's financial crime risk appetite as to whether a customer should be retained or exited, and whether any additional risk management (such as monitoring or restrictions on activity) is appropriate.

QUALIFICATION DETAILS:

Can you give me a quick overview of what your team does and why you're looking to bring on a contractor?

This role is replacing for someone who is exiting/retiring the role, so this position is an interim position to help support until the role is off shored. The team is out of Buffalo and there are 5 individuals in the Business Financial Crime Risk team supporting CIB, CCEM. There is another resource offshore that helps support. CCEM team is a team of 3, and who this contractor will be working closer to. This resource will be reporting directly into the Head of this space.

So that suppliers can paint a good picture to candidates, can you walk me through what a typical day might look like and tell me a little bit about the project that this contractor will be working on?

There will be hand off to start from the person who is retiring. Typical day is triggered by exits where the offshore team starts the process and then the onshore team works with internal teams to ensure letters are produced and delivered and then manage the reporting on the process. They will also be working closely with FCR teams where a trigger was sent to end but the relationship manager has a reason to retain and what the risk to retain vs. lose is. They also help at the end of the process to square up and additional funds left over to ensure client is sent remaining funds via check. They will also track point of process to ensure the SLA is met.

This person needs to be able to manage the workload quite individually while working with the team. Having interpersonal skills is critical as they work with senior individuals.

What is the timeline, in terms of start and end date? Is there any chance for extension or conversion later on?

Start asap, potential for extension but no perm placement.

Does your team work standard core hours or does that vary?

8am to 5pm Monday – Friday, hours are very basic, no OT expected.

Can you tell me about the physical work environment where the person will sit? Will they be assigned a desk or set up as remote?

This person will be working in office 2 days a week and remote 3 days.

What would you say are the TOP must-have skills you're looking for? (Measurable skills, technologies, etc.)

How many years of experience are you looking for? As you start to go through resumes, what would stand out to you as the BEST candidate versus an AVERAGE candidate?

3-5 years of financial services experience.

Once somebody is in the role and ramped up, how will success be measured for this person? What indicators will let you know that they are working out?

Based on SLA's and the ability to manage to the SLA's and complete the tasks at time.

Do you need someone with a particular degree or certification?

Nothing specific.

Once we get going on this, what are the things that are most important to you – is it finding somebody with all of the right skills, sticking to a budget or timeline or something else along those lines?

Having the right team fit, team player is important.

With some of the other companies out there, competition for talent at all levels can get pretty tough at times. When suppliers start sourcing, what would you say are some of the main selling points that would get candidates interested in your role over another?

As an HClient contractor, you will have access to tailored professional development opportunities. We work hard to ensure that our workplace is a diverse, inclusive and meritocratic environment and we have a strong commitment to sustainability. Our Employee Resource Groups (ERGs) play a central part in life at HClient, including the development of our employees and our connection to the communities and customers we serve. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank for the future!

NEXT STEPS:

As candidates start to come in, how many would you like to see at a time? Normally we aim to shortlist the top 3-5 best candidates, but we can narrow that down or expand it out if you prefer.

See all

What date range works best to take a look at candidates and get feedback out to suppliers?

asap

Will Asset's be required for this person to walk through the door, or are you open to someone starting as soon as they are cleared without assets? What does the training look like for this role?

yes

Once you pick a few possible candidates for interviews, what date range works best to set up those interviews and what does the interview process look like for you (e.g. phone screen and then in-person)?

ZOOM interviews, hopefully 1 round.

Marketing Title

Client Selection & Exit Management (CSEM) Officer

Job Tags

Permanent employment, For contractors, Interim role, Local area, Immediate start, Remote job, Offshore, 2 days per week, Monday to Friday,

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