Job Description

Job Title: Sales Solutions Support Specialist (Contract to Hire)

Location: Columbia, TN - Fully Onsite

Industry: Insurance

Pay: $16-$19/hour

About Our Client:

Addison Group is partnering with a well-established organization seeking a Sales Solutions Support Specialist to assist applicants, representatives, and partners through the application process. This role is ideal for individuals who excel in customer service, possess strong communication skills, and thrive in a fast-paced environment.

Job Description:

The Sales Solutions Support Specialist will provide assistance via phone and email, ensuring applicants have the necessary information to complete their applications. This role involves maintaining accurate documentation, troubleshooting issues, and ensuring compliance with company guidelines.

Key Responsibilities:

• Assist applicants and partners with application inquiries, providing clear guidance and support.
• Document all inbound and outbound communications in the CRM system accurately.
• Maintain a thorough understanding of available plans and benefits to answer questions effectively.
• Coordinate with internal teams to resolve issues and escalate concerns when necessary.
• Utilize software tools, including Salesforce, Outlook, and other internal systems.
• Support special projects and assist with administrative tasks as needed.
• Be available for overtime during peak seasons to meet business demands.

Qualifications:

• High school diploma or equivalent required.
• Minimum of one year of customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Knowledge of health insurance or related industries is a plus.

Perks:

• Competitive benefits.
• Professional development opportunities.
• Supportive work culture with strong leadership and team collaboration.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request

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