Job Description

Service Manager

Matern Staffing is hiring a Service Manager for a material handling company in Chesapeake, VA. As the Service Manager, you’ll use your leadership, technical knowledge, and customer-focused mindset to manage the daily operations of the Service Department. You’ll oversee a skilled team while supporting customer needs, driving profitability, and ensuring service excellence.

Location: Chesapeake, VA

Salary: $65,000 - $75,000

Benefits:

• Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately
• Parental leave for both moms and dads
• Progressive paid time off and paid holidays – starting at 3 weeks of PTO in the first year
• Growth Opportunities
• Community Impact Opportunities

Schedule: Full-time, Monday – Friday, 8:00 AM – 5:00 PM

What You’ll Do:

• Oversee daily service operations to drive profitability, efficiency, and customer satisfaction
• Set and manage annual goals, budgets, and marketing plans for the Service Department
• Grow service labor sales while controlling expenses to meet financial targets
• Lead and implement best practices to standardize processes and enhance service quality
• Support technicians and customers in diagnosing equipment issues and delivering solutions
• Recruit, train, and develop a high-performing service team with clear growth plans
• Plan and lead customer service clinics and manage customer or personnel concerns
• Enforce safety policies and support other duties as assigned by the Regional Manager

What You’ll Need:

• 3–5 years of management experience in the machinery or material handling industry
• Proven ability to lead service operations and improve customer satisfaction
• Strong leadership, team development, and communication skills
• Experience with service management systems and interpreting performance reports
• Valid driver’s license and clean DMV record
• Physically able to perform and support hands-on service tasks

About our Client:

For over 35 years our client has been a leader and supplier of choice in material handling equipment, automation solutions, and industrial equipment rental. Their team upholds its legacy of quality, service, and innovation while serving customers across 20 locations in the United States.

About Matern Staffing:

For over 55 years, Matern Staffing has built relationships with businesses and job seekers to provide staffing solutions and job opportunities to Virginia, Maryland, and beyond. We believe that when employees and business partners succeed, families and communities thrive.

Matern Staffing is a V3 (Virginia Values Veterans) Certified Organization.

Matern Staffing is an equal opportunity employer.

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