Job Title: Service Manager
Department: Service
Reports To: VP of Product Support
FLSA Status: Exempt
Position Purpose:
The Service Manager is responsible for overseeing the daily operations of the service department to ensure the efficient, profitable, and high-quality repair and maintenance of customer and company-owned equipment. This role leads service personnel, manages work order flow, enforces safety and quality standards, and ensures customer satisfaction.
Essential Job Functions:
Operational Leadership
Team Management
Customer Service
Financial & Administrative Oversight
Safety & Compliance
Collaboration & Communication
Physical Demands:
Work Environment:
Certificates, Licenses, Registrations:
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