Job Description

Position: ServiceNow CMDB Developer

Location: Philadelphia, PA

Duration: Fulltime

Mandatory Skill: Servicenow - HR Service Management.

Job Description:

• We are seeking a skilled ServiceNow CMDB Developer to join our CMDB Development team.
• The ideal candidate will be responsible for the design, development, implementation, and maintenance of our ServiceNow Configuration Management Database (CMDB).
• This role involves ensuring the accuracy, completeness, and integrity of CMDB data to support various IT service management processes.

Responsibilities:

• Develop and configure the ServiceNow CMDB, including CI classes, relationships, and attributes.
• Implement and maintain Discovery patterns, probes, and sensors to populate CMDB data.
• Integrate CMDB with other IT systems and tools.
• Develop and maintain CMDB health dashboards and reports.
• Collaborate with stakeholders to define CMDB requirements and ensure data quality.
• Troubleshoot and resolve CMDB-related issues.

Qualifications:

• Proven experience as a ServiceNow Developer, with a strong focus on CMDB.
• In-depth knowledge of ITIL processes, particularly Configuration Management.
• Experience with Discovery and Service Mapping.
• Proficiency in JavaScript, GlideScript, and other ServiceNow development technologies.
• Strong analytical and problem-solving skills.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS-ITSM) preferred.

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