Job Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: Contract to hire

Location: Quincy, MA

Pay: $100.00 - $120.00; commensurate with experience

Hours: standard business hours

The Platform Architect is a technical leader who defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems/platform architecture. They collaborate closely with the Service Delivery team, Architecture Community and Application/Product teams to ensure that business needs are understood, assessed, and translated into feasible, effective technological solutions. The Platform Architect documents the overall platform design, oversees platform health, provides guidance to technical governance and helps to analyze the impact of new requirements. The role also provides direction on keeping efforts aligned to ServiceNow implementation best practices and gives hands-on assistance with the detailed design and implementation phases of engagements through recommendations, points of view and documentation.

What you’ll do as the ServiceNow Platform Architect:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Oversees, specializes and provides advice across the ServiceNow platform and ITIL practices including ITSM and ITOM

• Acts as a trusted advisor to business stakeholders, product teams, and development teams, providing recommendations and influencing decision-making processes for IT solutions and business processes and capabilities (HR, supply chain, vendor mgmt.).

• Maintains expert knowledge of the ServiceNow platform, products, capabilities and ecosystem

• Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document

• Provides technical leadership and guidance to ensure that proposed architecture is implemented accurately

• Ensures technical governance and policies are being adhered to and establishes them where gaps exist

• Creates and maintains a Technical Implementation Roadmap. Provides hands on assistance with the detailed design and implementation approach of selected projects

• Partners with ITAM, other Service Delivery teams, business partners, IT Architecture, eCommerce and global teams

• Partners in the planning, adoption and deployment of AI-related ServiceNow capabilities including GenAI, AIOps including Health Log Analytics and Predictive capabilities (ops, analytics).

• Ensures that key ITIL practices and ServiceNow implementation focus on delivering real business value and outcomes

• Creates documentation of integration processes, solutions and design decisions for future reference and use by other engineers.

• Stays informed about industry trends, emerging technologies, and best practices in system integration, using this knowledge to enhance your skills and contribute to the team's success

What you will bring to the team:

• Bachelors Degree in Computer Science, Technical field and/or Business related field

• Equivalent trainings/certifications/experience equivalency will be considered

• 5 or more years of equivalent experience in relevant job or field of technology

• 3 or more years of experience in Agile teams and Product/Platform based operating model

• *The role has both a broad and deep understanding of ServiceNow architecture and technology across the core platform and modules as well as a full understanding of ITIL (ITSM, ITOM) processes and practices.

• ServiceNow Architect certification(s), primarily Certified Technical Architect with Certified Implementation Specialty in ITSM as well as Certified Application Developer

• Excellent written and verbal communication and storytelling skills

• Experience in an advanced role or technical capacity, providing technical leadership directly or indirectly

• Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required

• Experience with ServiceNow development and architecture including data structure, CMDB, creating workflows, process automation, scripting, and Flow designer.

• Experience with ServiceNow Discovery and Cloud provisioning.

• Problem-solving skills, with a focus on learning to deliver high-quality, reliable, and efficient solutions

• Strong leadership skills, excellent written and verbal communication skills

• Advanced training and or certifications in relevant field/s of study

• Strong experience with an AIOps platform (ServiceNow)

• Knowledge of IT Security, especially as it applies to ServiceNow in a complex IT environment

• Additional appropriate ServiceNow certifications

• ITIL Certification Foundations v.4

• Up-to-date knowledge of latest IT developments

• Experience in retail or grocery preferred

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

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