Studio Host - Atlanta, GA (Morningside Village) Job at Faced The Facial Studio, Atlanta, GA

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  • Faced The Facial Studio
  • Atlanta, GA

Job Description

  • As a Studio Host, your work is fundamental to Faced’s overall goal of giving clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative assistance. Furthermore, you are responsible for enthusiastically educating clients about Faced’s services, memberships, and skincare products, leading to sales and rebookings. 
    • Reports To: Studio Director

    Primary Duties:

    • Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growth
    • Exemplifies hospitality
    • Proactively looks for opportunities to exceed clients’ expectations

    Client Service Operations

    • Answers the studio phone and messaging system to schedule appointments, answer client questions, and provide general information
    • Leads client check-in and check-out processes, including educating about the brand, products, and next steps
    • Addresses clients by name and seeks to build a warm professional relationship with them
    • Seeks client feedback and funnels it to the appropriate party
    • Works with the esthetics staff to ensure timeliness of appointments
    • Works with management and the esthetics team to resolve any issues decisively and effectively.
    • Learns and fully utilizes the point-of-sale system to ensure seamless booking, check-in, and check-out process. Adds client notes to ensure clear communication across the team.
    • Follow up with clients to generate return visits and assist with scheduling, product needs, etc.

    Studio Operations

    • Works to fill available appointment slots by proactively contacting clients
    • Packages store retail for client purchases
    • Maintains cleanliness and orderliness of the studio
    • Assists with inventory management
    • Assists with studio reporting
    • Assists with laundry, trash, and other studio maintenance
    • Follows all applicable regulations and laws

    Job Qualifications:

    • 1+ years in customer service/hospitality
    • Passion for skincare
    • Client-first mentality
    • Detail oriented
    • Personable and professional demeanor
    • Excellent written and verbal communication skills
    • Ability to multi-task and maintain a calm demeanor
    • Strong organizational skillset
    • Team player
    • Maintain client and studio confidentiality
    • Ability to easily commute to location desired

    Schedule Notes:

    • Studio: Morningside Village
    • Starting Schedule:
    • Sunday 8am-5pm
    • Monday 9am-3pm
    • Tuesday 9am-3pm
    • Saturday 8am-5pm (every other or as needed)

Job Tags

Sunday, Saturday,

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