Complaint Resolution Specialist Job at MSI Recruiting, Boca Raton, FL

ZGxTS3NvRHA3THRzNWNiRW96bUcxMk5rc0E9PQ==
  • MSI Recruiting
  • Boca Raton, FL

Job Description

The Complaint Resolution Specialist is responsible for mediation and problem solving for clients. This role deals with a wide range of situations requiring the incumbent to work through conflict and directing others. The duties of this role require incumbents to investigate and gather all relevant information to the claims brought forth. In this role, incumbents may work in court or labor management to resolve complaints. Incumbents may work with a customer or to maintain employer-employee relationships for a company. In any situation, the goal is to tactfully negotiate and reach a resolution where both parties are satisfied.

1. Responsible for all customer inquiries and questions via telephone

2. Provide excellent customer service/conflict resolution

3. Investigate and gather information regarding claims

4. Enters data from customers into various software programs

5. Inform the customer of a credit approval or decline

6. Work with confidential customer information

7. Address any questions regarding the financing programs offered

8. Assist the contractor/dealer with pending loan questions

9. Make outbound verification calls for completion of work

10. Participates in additional training courses when needed

11. Thrives as a team player in a fast-paced, high-energy, change-oriented environment

12. Performs other related duties and assignments as required and as assigned by supervisor or manager

Job Tags

For contractors,

Similar Jobs

iQuasar LLC

Computer Engineering Job at iQuasar LLC

 ...We are seeking a level 3-4 Computer/Electrical Engineer for one of our clients in Crane, IN Responsibilities: Proficient in C++ coding, implementing image processing algorithms for large image data sets. Proficient in being able to manipulate many types of... 

Culver's

Crew Member - 14 & 15 year old Job at Culver's

This job is for 14 and 15 year olds Culver's - Immediate Crew Member - 14 & 15 year old Are...  ...Career advancement opportunities Paid time off and insurance benefits for eligible...  ...Janesville, WI 53545 Apply now to be a part of our fun and loving team at Culver's!... 

Ultimate Staffing

Documentation Specialist (Manufacturing) Job at Ultimate Staffing

 ...Monday Friday (7am -3:30pm pr 8am - 4:30pm) The Document Specialist, Contract Administrator, is responsible for electronically reviewing customer documents and records for the contract review process. Attention to detail is extremely vital to this position to ensure... 

The UPS Store #3062

Retail Store Manager Job at The UPS Store #3062

This position is for the retail location of The UPS Store - not the warehouse or corporate.The Retail Store Manager is responsible for the day-to-day operations of the retail location. He or she will open and close the store, manage productivity and ensure the store'... 

nTech Workforce

Review Assistant - Mailroom Job at nTech Workforce

 ...positive and professional relationships to facilitate an effective review process Attending training and scheduled meetings, maintaining up-to-date information for case preparation Uphold medical records confidentiality through proper use of computer passwords and...