Job Description

Terms of Employment

Duration: 3 Months

Location: Onsite at Tampa, FL

Overview

Our client is looking for a Mailroom Assistant who would support to print and sort letters, utilize mailroom machines for folding, stuffing, and postage; scan mail, receive mail, send outgoing mail and adhere to contract SLAs.

Responsibilities include:

• Offer non-clinical support to other programs as needed, ensuring flexibility and adaptability in meeting organizational requirements
• Ensure accurate and prompt submission of all administrative-related documents to relevant parties
• Act as a liaison with internal and external customers, fostering positive and professional relationships to facilitate an effective review process
• Attending training and scheduled meetings, maintaining up-to-date information for case preparation
• Uphold medical records confidentiality through proper use of computer passwords and secured files, adhering to HIPAA policies
• Answer calls and demonstrate proper telephone etiquette and communication skills in alignment with Acentra Health's policies, procedures, and guidelines
• Cross-train to perform duties of other contracts within the Acentra Health network, contributing to a flexible workforce to meet client/consumer needs
• Fulfill other assigned duties to meet contract deliverables and organizational requirements

Required Skills & Experience

• High school diploma or GED equivalent
• 1+ years of experience in administrative or records management
• 2+ years in customer service position and be familiar with health care
• Comprehensive knowledge of office environments and business processes
• Proficiency in Microsoft Office applications and Excel, ensuring efficient utilization of essential software tools

Preferred Skills & Experience

• Familiarity with government structures and related programs is advantageous
• Ability to multitask, prioritize, and provide service to a diverse range of customers
• A proactive approach to continually assess office functions and report potential issues to the Director
• Capability to track provider issues and report them appropriately

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