13-14/hr
Opportunity to become hybrid
We’re seeking an energetic, motivated member to join our team in Baton Rouge, LA!
This position is a Provider Services Call Center Agent.
The primary role of the agent is to assist Healthcare Professionals with billing requirements, policy questions and other healthcare-related inquires as it relates to LA Medicaid.
Responsibilities include fielding provider inquiries, researching complex issues, maintaining knowledge of current billing and policy changes, and logging and tracking phone inquiries.
The ideal candidate will have strong oral and written communications skills, customer service skills, telephone etiquette, and a patient and positive attitude.
Must be an independent worker, with the ability to problem solve and multitask.
The position requires navigating multiple computer programs and knowledge of Microsoft tools is a must.
Duties and Responsibilities
• Handle high volume inbound calls with knowledge to address concerns from the Provider community.
• Meets and retains all quality and production standards by answering and resolving 92% of calls from Medicaid providers within 3-5 minutes to assure contractual requirements.
• Interacts with providers, in a timely and professional manner when assisting the Provider community.
• Records calls accurately in call tracking system.
• Assist co-workers to achieve and maintain departmental objectives and goals
What we're looking for
Knowledge, Skills and Abilities
• Ability to work independently with little to no supervision
• Ability to work as a team player
• Excellent organizational, and verbal and written communication skills
• Basic knowledge of Microsoft Office
• Maintain regular attendance based on agreed-upon schedule
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
• Ability to multitask in a high paced environment and retain information
Required Education:
High School Diploma or equivalent GED
Required Experience:
1-2 years Customer Service/Call Center experience
Basic knowledge of Microsoft Office
Preferred Experience:
Medicaid experience
Medical Claims experience
...career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and...
...and in the Springfield, Oregon area and coordination of day-to-day clinic operations; monitors the activities of all direct patient care office operations components to ensure clinical objectives are met. The Practice Manager provides expertise and leads by example to...
...graduation. Attend training in May, September, or January and get paid with zero follow on obligation. Get offered a commission as an officer in the Marine Corps upon completion of training. If you choose to accept, you will continue follow on training. Too good to be...
...our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional. As a Food and Beverage Supervisor at El Encanto, A Belmond Hotel, you will uphold the highest service standards, ensuring every guest has an exceptional...
...Develop and maintain strong relationships with your hiring managers, peers and recruiting leadership What you need: Recruiting experience preferred, but no experience required - we provide paid training and an elite mentoring program Thrive in a metrics-driven...